Commonwealth Bank is providing support to customers affected by storms and flooding in Townsville and surrounding areas.

An update on our services

Banking via NetBank and the CommBank App remains available for our customers. Keep up to date on branch opening hours and services at www.commbank.com.au/info.

CommBank Emergency Assistance Package

Commonwealth Bank has activated its Emergency Assistance Package for customers and businesses.

We understand that each customer will have different needs and we encourage our affected customers to discuss their individual circumstances with us by phoning 1300 720 814.

Special arrangements are in place to provide support to our Commonwealth Bank and CommInsure customers should they need it, and our staff are ready to assist them with any financial concerns or enquiries.

As part of our Emergency Assistance Package, we can discuss a range of options, including:

• Emergency accommodation assistance for CommInsure customers whose homes have been damaged.
• Expediting claims for CommInsure customers seeking help through their home, contents and motor vehicle insurance.
• Assistance for Commonwealth Bank home loan, credit card and personal loan customers who are affected and may experience difficulties because of this.
• Considering requests for additional loans including emergency credit limit increases (subject to credit approval).
• Loan restructuring for business customers with existing loans.
• Waiving fees for temporary and damaged merchant EFTPOS terminals, as well as merchant fees until trading recommences.
• Waiving charges and notice periods for affected customers wishing to access term deposits ahead of the maturity date.
• Waiving other selected fees and charges.

Additional Information

• Learn more about our Emergency Assistance Package
• Visit our guide to making building or contents claim online
• Visit our guide to making a car insurance claim online

We’re here to help

We’re ready to help those affected. You can find more information at www.commbank.com.au/info or contact MTA Queensland at info@mtaq.com.au to be put in touch with a CommBank Representative.

13 Feb 2019