Business Address: 30 Palmer St, North Mackay.
Services provided: Auto electrical and air conditioning services and parts.

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How long has your business been operating?

11 months.

What sets your business apart from your competitors?

Customers have high expectations, so we take our customer service very seriously and offer a lifetime guarantee on our workmanship. We build relationships with our customers through our work, honesty and building trust. As a skilled migrant who came here to fulfill an auto-electrical skills shortage, I think that’s the number one thing that sets us apart. We have a sense of gratitude just by being here, and we want to share it through this business – through the skill that brought us here.

Do you utilise innovation or technology in your workplace?

We are in a world in which vehicles have a computer at their heart. Technology built these cars and we use technology to fix them. In a few more years, all cars will be 100 per cent electric. We have access to thousands of online vehicle manuals and our technicians have the information they need at the tip of their fingers.

Almost everyone uses the internet, so we must be there too. We use the internet to reach more customers and we can be found through Google, Facebook, Instagram, LinkedIn etc. The shopping experience has also changed – most people do their shopping online – so we have made ways to reach those customers too.

Do you have ways of supporting your community?

Since we are a new business, our community involvement is limited for now. However, there are some ways that we have contributed to our community. We make sure that farm equipment and machinery run perfectly to ensure that farms are operating to serve the community with fresh produce. Also, we join environmental conservation campaigns such as tree planting as a support to the Marine Reef Initiative. And we ensure that our customer’s cars are fixed properly to prevent accidents that may harm members of our community. We can also do so much more in the coming years. We plan to stay on and innovate along with technology to service our community even better.

Do you have any business achievements (or people) you are particularly proud of and why?

As a new business, we have made a significant impact in our town. Having feedback from our customers is a great achievement. To have happy and satisfied customers is our main objective.

Click here to visit the DC Power Automotive Solutions website.

Source: Motor Trader E-magazine (June 2020)

8 June 2020